Refund policy

Fair Use Policy for 100% Moneyback Guarantee

Our 100% Moneyback Guarantee reflects our commitment to providing high-quality shoes designed for pre-toddlers. While we stand behind the durability and craftsmanship of our products, certain conditions must be met for the guarantee to apply. This Fair Use Policy outlines the terms of acceptable use and exclusions.

1. Misuse of the Product

To ensure product longevity, the following uses are considered misuse and are not covered:

  • Use on inappropriate surfaces: Shoes used on rough, abrasive, or sharp surfaces like concrete, gravel, or rocky terrain, resulting in damage.

  • Water damage: Prolonged exposure to water, such as submersion in puddles, pools, or washing machines.

  • Improper cleaning: Cleaning with harsh chemicals, excessive scrubbing, or methods not recommended in the care instructions.

  • Excessive wear and tear: Using the shoes for walking, running, or other activities beyond the intended crawling purpose.

2. Incorrect Size or Fit

Proper sizing is essential for the performance and durability of our shoes. The guarantee does not cover:

  • Wrong size chosen: Shoes that are too small or too large, causing undue stress or fit issues.

  • Failure to follow the sizing guide: Ignoring the provided measurement chart or instructions for determining the correct size.

  • Modification of the product: Altering the shoes by cutting, stitching, or adding elements that compromise their integrity.

3. Non-standard Use

The shoes are designed for typical pre-toddler activities. The guarantee excludes:

  • Improper storage: Storing the shoes in extreme temperatures, damp environments, or prolonged exposure to sunlight.

  • Excessive dragging: Shoes showing signs of being dragged over long distances or rough conditions.

  • Heavy loads or strain: Using the shoes on children wearing ankle weights or similar devices.

4. Timeframe Abuse

The guarantee is valid for one month from the purchase date. The following are not covered:

  • Overuse during the guarantee period: Excessive daily use accelerating wear beyond reasonable expectations.

  • Purchasing multiple sizes to test: Returning all but one size after heavy use or indiscriminate testing.

5. Lack of Proof

For a refund to be processed, customers must:

  • Provide proof of purchase (e.g., receipt or order number).

  • Document the issue clearly, including photographs of the damage and a description of the defect.

6. Warranty Conditions Not Followed

The guarantee will not apply if:

  • Failure to report issues in a timely manner: Customers continue to use the shoes despite noticing defects or damage.

  • Lack of documentation of issues: Customers do not provide evidence of the defect or damage.

7. Outdoor Use Beyond Standard Adventures

Our shoes are suitable for standard outdoor adventures for children under two, such as:

  • Walking on grass, smooth paths, or light crawling on soft outdoor surfaces. However, the following are excluded:

  • Excessive outdoor wear: Extended crawling on concrete, gravel, or rocky terrains.

  • Damage from playgrounds: Tears or scuffing caused by climbing structures, rough playground surfaces, or dragging on equipment.

  • Damage from bikes or ride-on toys: Shoes are not designed to withstand friction from riding bikes, tricycles, or similar toys.

8. Specific Product Exclusions

The guarantee does not cover:

  • Dragging on rough surfaces: Excessive dragging on concrete or asphalt.

  • Excessive moisture exposure: Submersion in puddles, pools, or prolonged wet conditions.

  • Improper cleaning or maintenance: Machine washing, tumble drying, or using harsh cleaning chemicals.

  • Chewing or biting: Damage caused by babies chewing or gnawing on the shoes.

  • Overstretching the sock component: Stretching the sock portion beyond its intended elasticity.

  • Failure to use proper size: Using shoes outside the recommended size or weight range.

  • Alteration or modification: Altering the shoes through cutting, sewing, patching, or adhesives.

  • Normal wear and tear: Minor scuffing, fading, or pilling from regular use.

  • Foreign substances: Damage from exposure to paint, markers, oils, or other materials compromising the product.

  • Excessive strain: Using the shoes for activities beyond the expected capabilities of an under-two-year-old.

  • Inappropriate storage: Damage caused by storage in extreme or unsuitable conditions.

  • Failure to secure properly: Shoes must be worn as intended, with all closures and fastenings secured.

9. How to Make a Claim

To request a refund under the guarantee:

  1. Contact us within 30 days of purchase.

  2. Provide proof of purchase and detailed documentation of the issue (photos and descriptions).

  3. Customers are responsible for return shipping costs.

  4. Once the return is received and approved, refunds will be processed promptly. There are no restocking fees, and all items are eligible for return (no final sale items).

We appreciate your understanding and cooperation in adhering to this Fair Use Policy, designed to ensure fairness and protect the integrity of our 100% Moneyback Guarantee.